Satchmo Taxi Refund Policy

At Satchmo Taxi, your comfort, trust, and satisfaction are our top priorities. While all fares are typically final once a ride has been completed, we understand that unexpected issues can arise. Our refund policy is designed to be fair, clear, and customer-focused.

Eligible Refund Situations

You may qualify for a partial or full refund under the following circumstances:

• Service Error: If your driver did not arrive or a confirmed booking was not fulfilled due to an error on our part.
• Duplicate Charges: If your card was accidentally charged twice for the same trip.
• Incorrect Fare: If you believe you were charged a fare that does not match the agreed-upon quoted price or posted rate.
• Significant Service Concerns: Situations where the ride experience was severely impacted by a verifiable issue caused by Satchmo Taxi.

Non-Refundable Situations

Refunds are generally not provided for:

• Changes to your plans after the driver has been dispatched
• No-show situations where the driver waited the standard waiting period
• Delays caused by traffic, weather, or external factors outside our control
• Completed trips where no service issues were reported

How to Request a Refund

To request a refund, please contact us within 48 hours of your ride with:

• Your full name
• Date and time of the ride
• Pickup and drop-off locations
• The amount charged
• A brief description of the issue

Email: satchmotaxi@gmail.com
—or—
Text/Call: (404-993-2597)